A little over a week ago, I ordered an iPhone 5s using my upgrade. Best Buy had it on sale for only $50 with an upgrade, so I went for it.
On Monday 5/5, I got the dreaded "we tried to deliver" notice from UPS. Ok fine. I call up UPS and ask about picking up my package either then or before work the next day. And I am told "the sender [Best Buy] restricts you from picking up the package".
Fuck. Well, I work at their prime delivery time (everything gets delivered to my house at like 3:30pm).
I complain in a Facebook status and a friend mentions calling the sender to see if they can change it. Ok, I call Best Buy. And they are no help at all. They restrict it cause they need a signature. Why I can't just sign when I pick it up? Who knows! Ask Best Buy what my options are and it's basically the package will be returned to them and I can have them resend it. /fml
The next day, I took a mental health day from frustration. And waited around my house until around 4pm when they finally delivered my phone and I could sign for it.
Two hours later, my phone is set up. It's perfect. I'm thrilled with the phone especially the camera.
And then I shake it a little (don't even remember why) and I hear a rattling. Again, fml. It's coming from the power button which was loose. I could push it around. I could've dealt with it. IF it didn't make noise while trying to take a video. If I moved the phone while recording, you could hear it rattle.
So, Wednesday after work, my mom and I head to Best Buy to exchange the phone. The girl helping me was sweet as could be and had a Dalek sticker on her name tag. I was hoping the Doctor Who thing would bring me luck, but no. We go through the process of returning my phone and exhanging it for a new one.
Now, you have to go through this whole process before even opening the box. Cause Apple products come in a box surrounded by plastic. And god forbid that plastic comes off before the phone is sold.
So the phones are switched and I take it... And the rattling is worse.
No fault to the girl at Best Buy cause it's not her fault. She even said our best bet was going straight to Apple. When I got home, I immediately made an appointment with the Apple store nearest to my job.
And after work the next day, Mom and I trudged to the Apple store.
Now, I love the Apple store. I've bought two iPods and an iPad at the Apple store. It's the quickest process I've ever seen and everyone always seems nice.
And our helper was nice. The guy was actually helping me and someone else at the same time, but was paying attention to both of us enough that it was perfect.
He listened to my phone and apologized like crazy. Even pulled out his own 5s to show me that they are not supposed to make that sound. Great! He pulls out a new iPhone and gets started on charging it so we can switch everything over.
After a while, everything is switched. All of my information and apps are on the new phone. Only thing left is to make sure I can make phone calls.
SIM card failure.
The guy is on the phone with Sprint going through SIM cards and none of them are working. No clue what's going on. So, he turns to us and says in the nicest way possible that we have to go to a Sprint store and have them switch out the SIM card which should be easy peasy.
Ok. There's a Sprint store next to the mall, so we head over.
But they're not a repair center so they don't have any SIM cards.
25 minutes later we're at the second Sprint store that does have SIM cards. I explain the situation to the woman helping us. She first scares me by warning me that Apple may have tried to "flash" a Verizon phone so it could be used at Sprint. Then she types on the computer for a while, then says she's going to talk to their tech. Which she does except they aren't only talking about my phone, so it's taking a while and I'm getting irritated for the first time in this process.
She comes back and types a lot on the computer while saying that it looks like Apple never actually put this phone on my account. They never switched the new one with the old one with Sprint. (I swear he did, but maybe the person on the line at Sprint effed something up). And that was the only issue. SIM card was fine. Phone was fine.
We left work at 4:30pm, got to Apple at 5pm.
We did not get home until 7:30pm.
The phone is awesome, but if I'd known the work I was going to have to put into getting it, I wouldn't have. Because I'm lazy.
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